– Manage SAP Application Operations including ERP, PI and Business Warehouse.
– Ensure Services and Service Level for the SAP applications delivering Support globally 24/7
– Define KPIs & ensure system monitoring
– Ensure all SAP Operations processes & related support processes
– Support Release management including transport management & change management of major and minor SAP releases
– Operate as gatekeeper to ensure the quality of new SAP solutions
– Manage integrational aspects to meet availability and quality targets
– Continuously improve processes, tools and procedures
– Exchange experience with other stakeholders
– Interaction with the Projects and Programs to improve processes
– Develop people and skills in the organization
– Continually assess the skills of the SAP Application
– Operation team to meet business demand and strategy
Workings experience & expertise:
– 5+ years experienced (SAP) professional developer / customizing
– ITIL Service Mgt. Knowledge
– Project Management experience
– Team Management experience
Technical Skills required:
Knowledge of IT services related to:
– Material management
– Production planning (high level/superficial understanding)
– Warehouse management
– Plant maintenance (high level/superficial understanding)
Other:
– Fluent in English
– Moderation and facilitation
– Excellent communication skills