Working as a member of Support Team in Order to Cash area. Supporting business users in their daily issues and problems in SAP O2C module.
Key responsibilities:
– Investigate, resolve and/or escalate all tickets related to Sales and Distribution module (business related)
– cooperation with Global Process Owners
– Act as ticket owner and maintain high quality communication with the business
– Achieve a high 2nd level resolution rate w/ adequate documentation
– Assessment of the incident / service request
– Resolve if possible and in line with internal procedures and personal authorization level
– Cooperate and communicate with 3nd level support if needed
– Cooperate with developers if needed
– analyze and prepare test cases in Quality systems
– Comply w/ procedures, segregation of duties and service levels
– Contribute to knowledge management
– Perform other activities provided by your Team Lead
Technical skills required:
– Familiarity with SAP Order to Cash module
– Very good understanding of business processes in O2C module
– Vert good debugging skills
– Good understanding of connection points between the modules
– basic knowledge of customizing in SD/LE area
Technical skills optional:
– knowledge of Global Trade System would be an asset
– knowledge of Intrastat would be an asset
– knowledge of LSMW
– Solution Manager process knowledge as utility for change implementation
Other Skills:
– Knowledge of Spanish / Russian / German / French is an asset
– Knowledge of fluent English required
– Clear service orientation
– Good communication / interpersonal skills
– Ability to work in a Team