Supporting business users in their daily issues and problems in SAP CO module as a member of Global Support Team in Controlling area.
Key responsibilities:
– Investigate, resolve and/or escalate all tickets related to Controlling Module with Global Process Owners
– Investigate, resolve and/or escalate all tickets related to Project System Module
– Act as ticket owner and maintain high quality communication with the business
– Achieve a high 2nd level resolution rate w/ adequate documentation
– Assessment of the incident / service request
– Resolve if possible and in line with internal procedures and personal authorization level
– Cooperate and communicate with 3rd level support if needed
– Cooperate with developers if needed
– Cooperate with Service Desk Agents
– Analyze and prepare test cases in Quality systems
– Comply w/ procedures, segregation of duties and service levels
– Contribute to knowledge management
– Perform other activities provided by your Stream Leader
Working experience & expertise:
– 6+ years as Business user or 1+ year as Key User in Controlling area
Technical skills required:
– Familiarity with SAP Controlling module
– Very good understanding of business processes in CO module (especially CO-PA, Financial Closing)
– Excellent skills in debugging
– Good understanding of connection points between the modules
– Basic knowledge of customizing in CO area
Technical skills optional:
– Knowledge of LSMW
– Knowledge of FI module would be an asset
– Solution Manager process knowledge as utility for change implementation
– Knowledge of PS/FI would be beneficial
– ITIL Service Mgmt. Knowledge would be an asset
Other:
– Fluent in English
– Knowledge of German is an asset
– Clear service orientation
– Good communication / interpersonal skills
– Ability to work in a Team