Working as a member of Support Team in Master Data Management and Purchasing to Pay area.
Supporting business users in their daily issues and problems in SAP MDM and SAP MM module.
Key responsibilities:
– Investigate, resolve and/or escalate all tickets related to Material Management module (business related)
– cooperation with Global Proces Owners
– Act as ticket owner and maintain high quality communication with the business
– Achieve a high 2nd level resolution rate w/ adequate documentation
– Assessment of the incident / service request
– Resolve if possible and in line with internal procedures and personal authorization level
– Cooperate and communicate with 3nd level support if needed
– Cooperate with developers if needed
– Analyze and prepare test cases in Quality systems
– Comply w/ procedures, segregation of duties and service levels
– Contribute to knowledge management
– Perform other activities provided by your Team Lead
Working experience & expertise:
– SAP MDG and MDM: 2+ years (Preferred)
– Material Master Data: 2+ years (Required)
– Business Partner Data: 2+ years (Required)
– You have dealt intensively with the topics Master Data Management and Data Migration.
– You have experience with SAP Master Data interfaces and bring know-how to products such as SAP MDG.
– You have IT technology, IT architecture and database know-how.
– Experience in the field of master data strategy and design, data cleansing, data harmonization and consolidation, ideally with the use of appropriate tools
– Very good knowledge of SAP or S/4 HANA as well as master data strategy and design
– Extensive data quality and data migration experience including proficiency in data warehousing, data analysis and conversion planning for data migration activities
Technical skills required:
– Experience with data migration tools such as LSMW or SAP Data Services
– Knowledge of SAP master data and transaction data
– Knowledge of the SAP techniques ALE distribution and IDoc transmission
– Knowledge of SAP Workflows
– Knowledge of Mass Changes
– Knowledge of MDG Portal
– Basic knowledge of Customer Vendor Integration
– Familiarity with SAP Material Management module
Other skills:
– Knowledge of fluent English required
– Knowledge of German is an asset
– Clear service orientation
– Good communication / interpersonal skills
– Ability to work in a Team
– ITIL Service Mgt. Knowledge